The used car portal has joined forces with what3words to provide car buyers with more precise addresses when visiting dealer showrooms, avoiding imprecise satellite navigation directions.By dividing the entire world into 3m x 3m squares, what3words uses an algorithm to take complex GPS coordinates and convert them into unique 3 word addresses that are easier to remember, use and share. This enables dealers to guide customers to their main entrance using a level of accuracy that traditional addresses cannot always provide. The service can be accessed through a free mobile app available on iOS and Android, or the online map at map.what3words.com. “At Motors.co.uk our primary aim is to make the car buying and selling process easier. For this reason, we are delighted to collaborate with what3words by endorsing their simple address system which enables car buyers to easily find their chosen dealership,” said Shane Horsfall, product director of Motors.co.uk. “It’s … [Read more...] about Motors uses app to help customers find dealerships more easily
Overall customer experience
Suzuki GB PLC has been listed as the best car brand in January’s Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI). The result comes from research comprising 45,000 consumers that were asked to rate their experiences with 260 companies across 13 sectors. The company achieved and index score of 83 – up from 81.5, and climbing 29 places, in 2018. The nearest competitors were Honda and Kia, both scoring 82.8. Suzuki placed 15th in overall position, as well as topping the table among 24 vehicle manufactures. It also ranked in the top 10 for emotional connection on the UKCSI dimensions of customer satisfaction. A score of 8.6 out of 10 was given to Suzuki for customer trust, the highest automotive score, and results showed that its customers were most likely to remain loyal to the brand, with a score of 8.5 out of 10. Nobuo Suyama, Managing Director of Suzuki, said: “We are very proud of our achievement to have been recognised as the best car … [Read more...] about Suzuki wins automotive top spot in 2019 customer satisfaction
Nice Price Or Crack Pipe Is this used car a good deal? You decide! Movie stand-ins usually do a decent job of mimicking the celebrities they double. That’s not quite the case with today’s Nice Price or Crack Pipe Delor…I mean Bricklin. Let’s see if this weird BttF homage has you trippin’ over its price tag as well as its flux capacitor. Living is easy with eyes closed, Misunderstanding all you see… You know, I think John Lennon really captured the essence of Range Rover ownership in his song, Strawberry Fields. I mean, you don’t ease into the Range Rover experience through patient deliberation and methodical analysis of the pros and cons. No, based on its unflattering reputation, this is a marque that requires snap judgement and blind devotion. There was little of that aimed at yesterday’s 2006 Range Rover HSE, despite the fact that it seemed to have dodged the ‘knowing the service manager on a first-name basis’ demands … [Read more...] about At $15,000, Would You Go Brick to the Future in This Custom 1975 Bricklin SV-1?
Mercedes-Benz Malaysia (MBM) announced yesterday that the premium marque had achieved a personal best in terms of sales performance as well as in after sales, finance and customer experience. Their record-breaking third quarter performance in 2018 (3Q2018) had resulted in them delivering 10,143 to their customers since the start of 2018. They have also serviced over 109,927 cars in the same period which is an amazing feat as their customer satisfaction index is also at a record high throughout Southeast Asia. Mercedes-Benz Malaysia, President and CEO, Dr Claus Weidner (centre), together with (From Left) Mercedes-Benz Malaysia, Vice President, Customer Services, Mr Heinrich Schromm and; Mercedes-Benz Malaysia, Vice President, Sales & Marketing, Mr Mark Raine, at the Mercedes-Benz Malaysia Q3 2018 performance and highlights media briefing and preview of the Mercedes-AMG E 53 and Mercedes-AMG E 53 Coupé. Mercedes-Benz is consistently … [Read more...] about Mercedes-Benz Malaysia Posts Record Number of Cars Sold & Serviced and Improvements in Customer Experience in the 3rd Quarter of 2018
WHILST buying Co-Op car insurance is a doddle, the community-focused company offers poor customer care once they're on board. Brits rated their cover providers for the Auto Express Driver Power 2018 rankings, with 54 listed in total. Co-Op performed poorly for its handling of claims, in terms of: communication; speed; friendliness and helpfulness; and overall customer satisfaction. Its mediocre ratings for telephone experience and value for money landed the firm bottom of the top 25 insurers. On the other end of the scale, NFU Mutual was ranked as the best car insurance company for the third consecutive time this year. It received an impressive 96 per cent satisfaction rating, with only seven per cent stating they would not renew their policy. In second place was Police Mutual - a firm dedicated to the Service sector - followed by the popular Liverpool Victoria company that received 91 per cent approval. Privilege and AXA rounded up the top five, while Sainsbury's Bank received an 89 … [Read more...] about Britain’s best car insurance companies named – but Co-Op customers are not happy with their service