Motoring by Press Association 22/08/2018, 1:24 pm FacebookTwitterWhatsAppEmail Send us a story Sign up to our Daily newsletter Car insurance comparison sites are ‘rife with errors’ – with six in 10 policies providing mismatched details. Those are the findings of consumer group Which? after it cross-checked policy descriptions for 21 different brands across four ‘popular’ comparison websites. It said it found 10 instances of claims on a comparison site that the insurer could guarantee a courtesy car should the policyholder’s vehicle need repair, despite policy documentation making no such guarantee. It also discovered other false claims including sunroof cover, incorrect information on key theft and loss, as well as unreliable levels of cover for personal accident claims. Harry Rose, Which? Money editor, said: “We were staggered to see such a high amount of errors across the policies listed on price comparison sites. … [Read more...] about Car insurance comparison sites ‘rife with errors’, claims new report
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Car crashes range in severity from minor parking bumps to serious collisions with wide-ranging and potentially fatal consequences. In accidents where there has been a lot of damage or injury it seems obvious to involve insurance companies. But what if there’s little damage or you don’t want to make an insurance claim, perhaps to protect your no claims discount? Read more: Revealed: the best time to buy car insurance to save hundreds Even in these circumstances you have to tell your insurer. All motor policies will include a clause stating that you must report any accident to your insurer within a “reasonable time” but this does not mean you have to make a claim. You should write to your insurer with details of the incident – the where, what when etc – but make it clear that this is for “information only” and that you don’t want to make a claim. Failing to inform your insurer could give them a reason to refuse you cover in the … [Read more...] about Do I have to tell my car insurance provider if I’ve had a crash?
WHILST buying Co-Op car insurance is a doddle, the community-focused company offers poor customer care once they're on board. Brits rated their cover providers for the Auto Express Driver Power 2018 rankings, with 54 listed in total. Co-Op performed poorly for its handling of claims, in terms of: communication; speed; friendliness and helpfulness; and overall customer satisfaction. Its mediocre ratings for telephone experience and value for money landed the firm bottom of the top 25 insurers. On the other end of the scale, NFU Mutual was ranked as the best car insurance company for the third consecutive time this year. It received an impressive 96 per cent satisfaction rating, with only seven per cent stating they would not renew their policy. In second place was Police Mutual - a firm dedicated to the Service sector - followed by the popular Liverpool Victoria company that received 91 per cent approval. Privilege and AXA rounded up the top five, while Sainsbury's Bank received an 89 … [Read more...] about Britain’s best car insurance companies named – but Co-Op customers are not happy with their service
A week after New York resident Juan Thomas bought a 2004 BMW 745i, in December 2012, the bank that financed the purchase—Wells Fargo—contacted him to say that he needed additional auto insurance for the vehicle. This was a bit odd, mainly because the car was already insured. “It didn’t sound right to me,” Thomas said. A month later, he heard again from a Wells Fargo representative, who again claimed his car wasn’t insured. Soon after, he received a bill and found that Wells had placed a collateral protection insurance policy on his account. “From then on, my [cost] just kept going up going up,” Thomas said in an interview. He repeatedly spoke with Wells Fargo representatives, sent along proof of his insurance, but nothing changed. With the insurance, Wells increased his monthly payment from $413.48 to about $600, at first, to, eventually, $1,000. “It seemed like I was never going to get out of debt for this car,” Thomas said. … [Read more...] about How Wells Fargo Screwed $80 Million Out Of Customers Using Unnecessary Car Insurance
DRIVERS are being warned about "too good to be true" car insurance scams on Facebook and Instagram. Thousands of Brits are have been victims of "ghost broking" leaving them illegally driving around without cover. And a fresh alert has been issued by cops after a recent case in Derbyshire. A woman was tricked into paying £120 to a man on Facebook who claimed he could organise cheap insurance. The 37-year-old only discovered the fraud after police pulled her over and seized the car. Reports of cases have soared in the last three years with unsuspecting motorists getting points on their licence, an unlimited fine, their vehicle taken off them and a hefty claim bill. How to avoid being caught out by 'ghost broking' Trust your instincts – if an offer looks too good to be true, then it probably is. Ghost brokers often advertise on student websites or money-saving forums, university notice boards and marketplace websites. They may also try to sell insurance policies in pubs, clubs … [Read more...] about Social media car insurance ‘ghost broking’ scam warning that could mean you’re driving illegally