Josh Linkner Detroit Free Press Business Columnist Published 6:00 AM EST Dec 1, 2018 Following the polite knock on my hotel room door, I was stunned. “Just a little something to welcome you to our hotel,” said the smiling and well-appointed young man as he placed what he was carrying down on the desk in my room. The beautiful display included a chocolate guitar, hand-dipped strawberries, and a few other candies. Along with some musical notes, the chocolate letters spelled out the word “welcome.” Inside the high-quality envelope on which my name was neatly printed was a beautiful card reading: “Dear Mr. Linkner: Welcome to the Four Seasons Hotel Denver. In honor of your passion for jazz, we hope you enjoy your amenity!” The jazzy font stood out on the background of a jazz guitar card. I didn’t even know jazz guitar cards existed! I didn’t speak to anyone at the hotel in advance of my arrival. To … [Read more...] about Four Seasons Hotel’s surprise is a customer service winner
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Susan Tompor Detroit Free Press Published 11:00 p.m. UTC Jul 14, 2018 The online shopping frenzy generated by Amazon Prime Day may be a great way to find some deals. But remember, scammers love to tap into big events to try to catch you off guard. Amazon Prime Day — which runs 36 hours this year — officially kicks off Monday afternoon. Plenty of retailers, such as Wal-Mart and Best Buy, typically offer their own online deals during this made-up summer shopping holiday, too. Too often, of course, things can look so great online that consumers are tempted to act first without wondering about the possibility of getting tricked by a spam email, a phony promise and some really bad customer service lines. Don't be fooled by super-cheap, crazy deals The Better Business Bureau is warning this summer that it is seeing an increase in complaints from consumers who are tapping into social media and going shopping online. About a third of online shoppers say … [Read more...] about Amazon Prime Day: Gift cards, coupons and other scams to watch for
Northern Ireland customers understood to be hit by Ticketmaster data breach BelfastTelegraph.co.uk Customers who recently purchased tickets for events in Northern Ireland have been impacted by a major security breach at Ticketmaster. https://www.belfasttelegraph.co.uk/news/northern-ireland/northern-ireland-customers-understood-to-be-hit-by-ticketmaster-data-breach-37057883.html https://www.belfasttelegraph.co.uk/incoming/article37057881.ece/18d85/AUTOCROP/h342/LMB11372.JPG Email Customers who recently purchased tickets for events in Northern Ireland have been impacted by a major security breach at Ticketmaster. In a statement posted to its website the ticket sales giant said malicious software had been identified on a customer support product hosted by third-party supplier Inberta Technologies which put customers' personal and payment information at risk. Customers who purchased tickets to events in Northern Ireland, including the recent run of Belsonic concerts, have been … [Read more...] about Northern Ireland customers understood to be hit by Ticketmaster data breach
The stuff of science fiction has become our staff of life. Mobile phones, genetic modification, 3-D printing — we’re now accustomed to these miracles, but even 10 years past the tech gold rush, stories about Silicon Valley still fascinate us. Several 2018 novels show different approaches to life in the wired lane. Funny, sad, scary, creepy and sometimes all of the above, these books will make you think about how much of our time is devoted to the digital world. (William Morrow) Tech-chick lit “Sophia of Silicon Valley,” by Anna Yen (William Morrow) Anna Yen has worked with Steve Jobs and Elon Musk, experiences that charge her fun debut novel with special insight on Silicon Valley. Sophia, her unusual hero, has some personal challenges that complicate her professional ambitions: She’s a Type 1 diabetic whose successful first-generation immigrant parents worry about her blood sugar and her game face in equal measure. A fascinating insider’s … [Read more...] about 7 electric new novels about the wired life