By Jeff Yip Updated 12:50 pm CST, Friday, February 9, 2018 The 25-acre dealership is on the eastern frontage road of I-45 North in Spring. The 25-acre dealership is on the eastern frontage road of I-45 North in Spring. Photo: Jeff Yip Photo: Jeff Yip Image 1 of / 7 Caption Close Image 1 of 7 The 25-acre dealership is on the eastern frontage road of I-45 North in Spring. The 25-acre dealership is on the eastern frontage road of I-45 North in Spring. Photo: Jeff Yip Dealership spotlight: Customizing helps power Fred Haas Toyota's performance streak 1 / 7 Back to Gallery Toyota trivia of the day: What dealership sells the most new Toyotas in Texas? The winning answer: Fred Haas Toyota … [Read more...] about Dealership spotlight: Customizing helps power Fred Haas Toyota’s performance streak
Customer experience vs customer service
While the number of electric vehicles on sale today is growing, there still aren’t very many options for those who want a battery electric car or crossover. The Jaguar I-Pace and Tesla Model X were among the first electric crossovers on sale and are thus popular options for consumers who want an electric vehicle with some additional capability. SEE ALSO: 2019 Jaguar I-Pace Review But which of these two EV crossovers is better suited to you? That’s exactly what we’re going to answer in this post. We’re going to compare the I-Pace and Model X’s styling, interior space, build quality, available powertrains, pricing, and other important factors so you know which of these is the better vehicle for your needs. Get scrolling to learn all there is to know about the Jaguar I-Pace and the Tesla Model X. Body Styles/Design Jaguar I-Pace: The Jaguar I-Pace is a somewhat radical-looking vehicle with its narrow greenhouse, high beltline, flat rear, and … [Read more...] about Jaguar I-Pace vs Tesla Model X: Which EV is Right for You?
The time is long past when a parts department's near-exclusive role was to keep the dealership's service bays well stocked. Dealers increasingly are relying on external sales of parts and accessories — retail and wholesale — to shore up their fixed ops profits as new-vehicle sales stall. This issue of Fixed Ops Journal includes a special report on dealership parts sales, both online and at the stores. Our cover story offers examples of dealerships that have built robust parts businesses by working with Internet goliaths such as eBay and Amazon and expanding their own Web sales efforts. We look at service departments that are selling more parts and accessories by partnering with financial institutions to provide no-interest loans to their customers. We tap the experience of fixed ops directors and parts managers who offer tips on boosting parts sales. We also report on the eternal battle — with automakers and dealers on one side and car insurers and aftermarket … [Read more...] about Good fixed ops ideas abound, but service techs’ angst is worrisome
J.D. Power has released its 2017 Malaysia Customer Service Index (CSI) Study, which measures overall service satisfaction among owners. The 2017 edition of the study is based on responses from 2,705 new-vehicle owners who purchased their vehicles between February 2015 and May 2016, and serviced them at authorised service centres between August 2016 and May 2017. “With a demanding and fast-paced modern lifestyle, Malaysian car owners do not have time to waste when sending their cars for service. It is a dealership’s responsibility—with the support of professional service advisors—to ensure exceptional service that meets customers’ expectations,” said Muhammad Asyraf Bin Mustafar, country head of Malaysia for J.D. Power. New-vehicle owner satisfaction with the service experience is measured by examining dealership performance in five factors (in order of importance): service quality (32%); service initiation (22%); vehicle pick-up (18%); service … [Read more...] about J.D. Power 2017 Malaysia Customer Service Index
To drive a car, you must buy one. That’s the convention that we’re used to, but there’s a new trend in the West – car subscription. Just like how you subscribe to Spotify and listen to whatever you want for a fixed fee, you can drive whichever model you want, and swap it for another model when you need or want to. No need to worry about maintenance, insurance or road tax. Sounds good? BMW is the latest to offer a vehicle subscription service in the US. Access by BMW, the name of the service, will provide members with unlimited access to a diverse fleet of BMW vehicles through a single monthly subscription. The service debuts as a pilot programme in Nashville, Tennessee and will be facilitated by local BMW dealers who are responsible for vehicle deliveries and maintenance. Here’s how it works. After paying the US$575 (RM2,225) joining fee, members can request a vehicle via a mobile app, after which a BMW concierge will personally deliver a fully-fueled … [Read more...] about Access by BMW car subscription service launched in the US